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Refund policy

Returns, Exchanges & Warranty

At Freddo Toys, we have proudly served Canadian families since 2006, and we stand behind every ride-on we ship. This page explains how returns, exchanges and our manufacturer warranty work. If anything is unclear, our support team is here to help — by phone, email, and with step-by-step parts and troubleshooting videos.

1. Returns & Exchanges

If your item arrives faulty or defective, you may request a return or exchange within 30 days of the delivery date. Approved refunds are issued to the original payment method.

  • Once a product has been assembled or used, it can no longer be returned — unless the defect could not reasonably have been detected before assembly or use.
  • Original shipping charges are non-refundable.
  • Spare parts are final sale and cannot be returned or refunded.

2. How to Start a Return

Please do not ship anything back before contacting us. Email support@freddotoys.com with your invoice or receipt, order date, product name, reason for the return, purchaser name, delivery address and phone number. We will reply with a Return Merchandise Authorization (RMA) and clear return instructions.

  • When your RMA is issued, repack everything in the original box with all packaging, accessories and instructions included.
  • We recommend a tracked, insured shipping method with signature confirmation, and keeping your receipt. Freddo Toys is not responsible for items lost or damaged on the return journey.
  • If the return is for a reason that is not our error or a confirmed defect, return shipping is the customer's responsibility.

3. Inspection, Refunds & Restocking Fees

Once your return reaches us, we inspect it before processing.

  • If the product is confirmed defective: you receive a full refund or a free replacement.
  • If the product is not defective: we refund the purchase price minus return shipping (where applicable) and a restocking fee.
  • A restocking fee of up to 25% applies to returns that are requested late, or that arrive opened, used, damaged or missing parts — unless the defect could not be detected until assembly or use. Restocking fees never apply to confirmed manufacturing defects.

4. Our Standard Warranty

Freddo Toys warrants each product to be free from defects in materials and workmanship for 6 months from the date of purchase. The warranty covers the replacement of the faulty original part and does not include shipping costs. A maximum of one (1) replacement vehicle is provided per warranty (including any extended warranty).

This warranty applies only to products purchased directly from freddotoys.ca and only to the product's original parts.

5. What the Warranty Does Not Cover

  • Products not purchased directly from us.
  • Any customer-caused damage, including abuse or misuse, normal wear and tear, tampering, customization or modifications.
  • Damage from exposure to heat, cold, water, snow or other hazardous conditions.
  • Failure to follow basic maintenance requirements.
  • Lost, stolen, vandalized products, or damage caused by accidents.
  • Any commercial or rental use of the product.

6. Important: Batteries & Water

These are children's toys — not real vehicles — and should be treated as such. Always follow the user manual and use common sense.

  • Batteries are covered by the warranty for 90 days.
  • Ride-ons contain sensitive electronics and are not waterproof. Driving or storing them in rain, puddles, wet grass or snow, or cleaning them with a hose, can cause permanent damage. Water damage voids the warranty. Clean only with a slightly damp cloth and store indoors in a dry place.

7. Lifetime Support & Extended Warranty

Every Freddo customer gets lifetime support — ongoing help from our team and access to spare parts for every vehicle we sell, for as long as you own it. (Lifetime support refers to assistance and parts availability, not to lifetime warranty coverage.)

For longer protection, an extended warranty through CPS is available, adding multi-year coverage on key components beyond the standard period.

8. Filing a Warranty Claim

Email support@freddotoys.com with your invoice or receipt, order date, product name, purchaser name, delivery address, phone number, and a description of the issue or the part needed. Photos or videos help us diagnose faster. In most cases we resolve issues remotely; you may be asked to return the defective part before a replacement is sent. We do not reimburse external labour costs, but we provide free in-house labour on items still within their warranty period.

9. Damage During Shipping

Inspect your order on arrival. If you see shipping damage, contact us within 3 days of delivery with photos and do not assemble the product until we review them. The original box and packaging are required to process any exchange. In most cases we ship the affected part; if a damaged part cannot be replaced, we replace the item with the same model.

10. Package Theft After Delivery

We insure shipments against loss or damage in transit. However, once a package is delivered by the courier, it becomes the buyer's property — even if no one was home to sign for it. Freddo Toys is not responsible for packages stolen after delivery. We recommend tracking your shipment and arranging to receive it in person.

Need a hand?

Reach us at support@freddotoys.com or +1 (855) 374-7836. Free shipping across Canada, with local pickup available in Ontario, Quebec and British Columbia.