FAQ & Support

Ride on Cars Frequently Asked Questions

• Will it work on grass / dirt road? Yes, our kids cars have upgraded Eva tires which will run greats on different terrains.
• Do the doors open? Yes, the doors can open and close.
• Is there a warranty on this? Yes, our cars come with warranty
• Is the battery rechargeable? Yes, the battery is rechargeable and also can be replaced if needed.
• How do I charge the battery? You just plug the charging cable from the outlet into the kid's car. Like a laptop.
• Are these tires plastic or rubber? The tires are upgraded on all the cars and are rubber (EVA)
• Does it come with a parental remote control? Yes it does.
• How do you sync the parental remote control? There are instructions on the back of the remote. You must turn the car off. Hold the sync button until it’s flashing. Then turn the car on and the remote should connect/ light should stop flashing and be solid color on the remote.
• Do the lights work on it? Yes they do.
• Is the seats plastic or leather? Most of our cars have upgraded leather seats.
• Does it work on carpet? Yes it does.
• Does the car play music? Yes they do. You can also connect USB AUX and memory card. There is some pre-programmed music on them already.
• My car won’t turn on, What can I do? Make sure the battery is connected under the seat and all wiring is connected. Make sure the charger is unplugged from the car. It goes into safety mode when it’s plugged and won’t work. Make sure you charge the car before the first use for 12 hours.
• Is it a two-seater? Please read the description or check the main item photo, it will have a 2 seater icon if it’s a 2 seater.
• My car won’t charge? Make sure all wires are connected. Make sure the charger is plugged in all the way.
• How fast does it go? Depends on the model, please check each item individually. The range is 2 km - 8 km depending on which item.
• How big is the car? Depends on the model. Please check the description, there should also be a photo on the listing with dimension.
• Do kids ride on cars come with a battery and charger?
• Yes they do. Everything is included except the batteries for the parental remote control.

TIPS: If you don't use the car for over 30 days, please disconnect the battery.

Most common issues with parts for ride on toys:

• Battery
• Motors
• Receiver/main circuit board
• Parental remote control
• Starter switch/ ignition button
• Media player
• Speed switch
• Light switch
• 4WD switch
• Pedal switch
• Gear shifter
• Steering wheel
• Steering wheel media control buttons
• Wheel

Troubleshooting

Common symptoms of a faulty battery are:

• Vehicle drives but cuts out intermittently
• Vehicle does not charge
• Vehicle is a lot slower than usual
• Vehicle battery does not last long
• Vehicle turns on but does not move
• Vehicle keeps restarting
• Vehicle does not turn on

How to troubleshoot a faulty battery:

• Make sure the item has been charged for 8-10 hours.
• Try to turn the car on, if this item does not turn on, check if the battery is connected properly.
• If the car is turning on but will not move forward or backwards, check the voltage on the music display screen, this number should never be lower than 2 of the total voltage (example a 10-volt reading on display screen for a 12-volt model)
• Fully charge the vehicle and use a multimeter to check the voltage of the battery. The voltage should never be lower than the total voltage.

Common symptoms of a faulty receiver/main circuit board are:

• Vehicle drives but cuts out intermittently
• Vehicle does not charge
• Vehicle is a lot slower than usual
• Vehicle battery does not last long
• Vehicle turns on but does not move
• Vehicle keeps restarting
• Vehicle does not turn on

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty receiver/main circuit board:

• Test the car with the remote control first.
• Check the battery voltage to confirm the battery is in good condition.
• Check all clips/connectors are plugged into the receiver/main circuit board and that no wires are handed out.
• If the car is not turning left or right first check the bolt on the steering rod, then check the steering motor is connected properly, if both checks ass then the chances are, the receiver/main circuit board is faulty.

Common symptoms of a faulty parental remote control are:

• Car does not pair with the parental remote control.
• There are no lights on the remote control, even after changing the batteries.
• The lights will not go stable and continuously flash even after following the correct pairing procedure.
• Car works with pedal but not remote

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty parental remote control:

• Try to pair the remote with the car.
• Try new batteries. Make sure the new batteries are brand new and are the same brand.
• Test the vehicle with the pedal, if it works with the pedal, the most likely fault is with the parental remote control.

Common symptoms of a faulty motor(s) are:

• Clunking or grinding noise when driving
• Wheels are going in the wrong direction
• One wheel is going forward & the others backward
• The item is turning on and fully charged, but not moving

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty motor:

• First, check both wires and soldered on in the motor, as sometimes these may snap off.
• If the wires are connected, then try to listen if the motor is making a grinding or clunking noise. If so, the motor is faulty and will require replacement.
• A good way to test if one of the motors is faulty is to disconnect one of the motors at a time and try to drive the car with just the other motor(s) connected. By doing this, we can isolate the faulty motor(s).
• If one wheel is going forward and the other wheel going backwards, the manufacturers have connected the wires on the motor the wrong way around and this can be easily fixed by swapping the wires in the plug and this will resolve the issue.
• If both motors are spinning the wrong way around, this means the left motor has been put on the right and the right on the left. Please swap them around and the issue will be resolved.

Common symptoms of a faulty power switch/ignition barrel are:

• Car does not turn on
• Only the power switch light up
• You need to hold down the power button for it to stay on
• Key won't turn to ignition

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty power switch/ignition barrel:

• The lights will not come on (red light on the switch) when pressing it down
• The button will not go into the ON position
• The button will not stay in ON position
• If you see any of the above, the power switch will need to be replaced.
• The wires have snapped off and will need to be re-soldered. You can check this by removing the power switch/ignition switch or going into the dashboard to check the wires have not been damaged/dislodged.
• The key barrel is damaged, this will be visible and if this is the case, the whole barrel will need to be replaced.

Common symptoms of a faulty media player are:

• There is no sound coming from the vehicle
• There is no power to the media player
• Media player does not work
• Buttons do not work on media player

Depending on the symptoms above, here are a few ways you can troubleshoot a faulty media player:

• If the issue is with no sound coming out of the speakers, firstly check to see if there is power to the LCD. If there is power, then, the speaker wire may be disconnected.
• If there is no power to the LCD at all, firstly make sure the USB port is not corroded and then check the wires behind (same as speaker) the media player is connected properly. If all wires are connected, then you need to replace the music display.