Kids Ride-On Car Warranty in Canada
At Freddo Toys, every kids ride-on car we sell in Canada is backed by a manufacturer warranty, lifetime support and genuine spare parts. We've proudly stood behind Canadian families since 2006, with local pickup in Ontario, Quebec and British Columbia and free shipping across Canada.
Standard 90-Day Warranty
Freddo Toys warrants each product to be free from defects in materials and workmanship for 90 days from the date of purchase. The warranty covers the replacement of the faulty original part and does not include shipping costs. A maximum of one (1) replacement vehicle is provided per warranty (including any extended warranty). Coverage applies only to products purchased directly from freddotoys.ca and to the product's original parts.
What the Warranty Does Not Cover
- Products not purchased directly from us.
- Customer-caused damage: abuse or misuse, normal wear and tear, tampering, customization or modifications.
- Damage from exposure to heat, cold, water, snow or other hazardous conditions.
- Failure to follow basic maintenance requirements.
- Lost, stolen or vandalized products, or damage from accidents.
- Any commercial or rental use.
Important: Batteries & Water
These are children's toys, not real vehicles, and should be treated as such. Batteries are not covered by the warranty. Ride-ons contain sensitive electronics and are not waterproof — driving or storing them in rain, puddles, wet grass or snow, or cleaning them with a hose, can cause permanent damage. Water damage voids the warranty. Clean only with a slightly damp cloth and store indoors in a dry place.
Extended Warranty (CPS)
For longer peace of mind, an extended warranty through CPS is available, adding multi-year coverage on key components beyond the standard 90-day period. Ask us for details when you order.
Lifetime Support & Spare Parts
Every Freddo customer gets lifetime support — ongoing help from our team and access to genuine spare parts for every vehicle we sell, for as long as you own it. (Lifetime support means assistance and parts availability, not lifetime warranty coverage.)
How to File a Warranty Claim
Email support@freddotoys.com with your invoice or receipt, order date, product name, purchaser name, delivery address, phone number, and a description of the issue or the part needed. Photos or videos help us diagnose faster. In most cases we resolve issues remotely; you may be asked to return the defective part before a replacement is sent. We don't reimburse external labour costs, but we provide free in-house labour on items still within their warranty period.
Shipping Damage
Inspect your order on arrival. If you see shipping damage, contact us within 3 days of delivery with photos and do not assemble the product until we review them. The original box and packaging are required to process any exchange.
Returns & Refunds
Faulty or defective items can be returned or exchanged within 30 days of delivery. For the full terms, see our Refund Policy.
Questions?
Reach our team at support@freddotoys.com or +1 (855) 374-7836. Browse our kids ride-on cars with confidence.