SafeShip Package Protection

Your new ride-on should arrive in one piece. SafeShip is Freddo Toys' delivery guarantee: if your package is lost, stolen or damaged on the way to you, we send a replacement or give you a refund. No carrier forms, no waiting on a third party. You deal with us.

What SafeShip covers

• Lost packages. Tracking stopped moving and your order never showed as delivered.
• Stolen packages. Tracking says delivered, but the package isn't there.
• Damaged packages. Your order arrived broken or unusable.
• Missing boxes. Your order shipped in several boxes and one never arrived.

How to file a claim

1. Go to freddotoys.ca/pages/safeship-claim.
2. Enter your order number and email, and tell us what happened.
3. If something arrived damaged, send us photos or a video of the item and the box.
4. Choose a replacement or a refund. We'll confirm by email.

FAQ

How much does SafeShip cost? The SafeShip fee depends on your order value and is shown next to the checkout button before you pay.

Do I have to add it? No. SafeShip is optional. You can continue to checkout without it.

When can I file a claim? Lost: between 7 and 30 days after the last tracking update. Stolen: between 5 and 30 days after the delivery date. Damaged: within 30 days of the delivery date.

What do I get back? A replacement of the same item, or a refund of the item price, shipping and taxes. If the item is out of stock, we refund you. The SafeShip fee itself is not refunded.

Is SafeShip insurance? No. SafeShip is a delivery guarantee provided directly by Freddo Toys.

What isn't covered? See the SafeShip Protection Policy for the full list. In short: wrong addresses entered at checkout, refused or returned packages, carrier delays, manufacturing defects (those are covered by your product warranty) and missing or wrong items (contact us and we'll fix it).

Questions? support@freddotoys.com · (855) 374-7836