I purchased this chopper through QVC and was told I had to contact Freddo because it was past 30 days. I texted, called, and communicated through chat and was still unable to get any help. These bikes are not cheap and I expect for it to last longer than 2 months. This company has not tried to help and I hate writing negative reviews because I believe in giving people a fair chance. But I have tried to get help so my grandson could enjoy his gift, but I promise one thing I will never purchase another riding product Freddo or QVC. I do not recommend this bike